Just a quick addendum to the original review, which you can read here:
After tackling Pendle in the icy rain and thick cloud, I was too tired to cook or go out, so a take away from Amico Mio was ordered!
The food, as has been noted in the past is rarely an issue at Amico Mio, and today was no exception. But sadly there was an issue with the service.
I’m prepared to pay restaurant prices for take away food, if the food is restaurant quality, and I expect good service, why not? So I ordered at 6pm was told my food would be ready at 6.20pm or 6.25pm. Perfect!
I walked in to Amico Mio at 6.25pm hoping my food had not gone cold. It had not. I doubt if it had gone hot at that stage. I waited till 6.45pm without a single apology, or a thank-you on the way out.
Why compromise the brand in this way? A free drink after 15 minutes or even just an apology would have kept me happy. I didn’t complain as I shouldn’t have to, but I’ve had better service at Romero’s. If you offer a take away service, and charge restaurant prices then deliver on service.